Have I ever reached my maximum bids and gotten locked out? You bettcha, more than once. The first time I did not yet know they had win limits. Once I learned what those win limits were, I tried not to go over, but when I did, I had no problem with it. Why? Because I think the win limits are fair, and help to control greedy little power bidders like me and you. Win limits help to give everybody a better chance to win. Why should a handful of us get more than our fair share, while others get nothing? One bidder had the audacity to complain that he got locked out after winning three or four laptop computers in one month. Really? How many laptop computers does one household need, anyway? It is against the DealDash Terms of Agreement to win stuff to resell (for more money) elsewhere.
I became a DealDash customer in February 2012 and I won more than 200 auctions. I am now on level 31, so I have done pretty well, but I never won a laptop, a keurig coffee pot or an iPad yet. I try to avoid bidding on hot items like that because that is where all the power bidders go, and I am not rich enough to go head-to-head with the power bidders who have endless bids. In fact, I have a list of 64 other bidders I will not bid in the same auction with because I already know from watching them that they will probably win. Strategy, man, strategy!
Perhaps what counts most is not how many bids you have, but how many bids you waste in the wrong auctions. Most of the time, however, it is simplly a matter of being lucky enough to be in the right auctions at the right time.
It is possible, however, to put Lady Luck on our side by looking at patterns. If you take a look at the one-per-household list of winners who are locked out from bidding on certain items, you might see a pattern. For example, the best time to bid on a hot item might be right after it sells at a really high price. So many times, when a hot item sells extra high, the very next time it comes up for auction, it sells really low. Why? Perhaps everyone who was in the last auction lost so many bids, they do not dare take that chance again.
Some of you made statements here about how much you used to love DealDash, but not anymore. Do you have any idea what happened? As a retired newspaper reporter, I am naturally curious about everything and I know that whenever things change, they usually change for a very good reason.
When I first became a customer in February 2012, DealDash was a small business with about 250,000 customers. Now they have 1 million and counting.
When they were still a small business, they had surveys and they asked us from a customer's perspective how they could improve and what we wanted ... and we told them things like the "no jumper" auctions and they listened. Then DD gave us what we wanted. Whenever we customers get what we want, we respond. I told everybody -- family, friends, bored people in the grocery line and losers at the casinos. I bragged about all the wonderful stuff I won. Then BOOM! DealDash had a huge increase in customers in just a few months ... all because of my big mouth, your big mouth and the big mouths of oodles of happy customers. Yeah, the word spread very, very quickly, before they even had a chance to hire enough new employees to handle the increased workload. So for a while now, customer service could no longer be as good as it used to be. Then you all started to complain. In the meantime, the support team at DealDash are working marathon hours around the clock in a heroic effort to service us as well as they possibly can.
First, they went from offering 300 auctions per day to having more than 6,000 auctions per day ... and you wonder why shipping is taking longer now?
Then the CEO hired 35 new customer service reps, but that took time and it also takes time to train them in. The huge increase in daily auctions also created new technical problems. Yes, I experienced them, too, but I knew what happened and I knew DealDash would fix it as soon as possible.
That is why I am a loyal DealDash customer who plans to stick around? I know that the problems we are experiencing now are only temporary ... and the least we can do for a company that has done so much for us is to show a little patience and stand by them during this rough patch. I know they will soon return to providing the same outstanding customer service we experienced before.
I was surprised one customer complained he only got compensated with 200 free bids. I would be tickled pink if I got 200 free bids. I think that is more than generous.
Another customer complained about the retail cost. The reason I do not complain about the retail cost is because DealDash ships all items postage FREE. So if the retail is a little on the high side, so what. I save postage and I save gas from not having to drive to the store, so I figure it all comes out in the wash.
Another complained that he saw one retail price and then when he started bidding on the item, the retail price was changed to a higher retail price than before. That has NEVER happened to me, but I think I know what happened. The customer probably looked at the retail price of a similar item that had 8 or 16 G.B.s and then might have bid on the same item with 34 G.B.s that cost more. Perhaps the customer actually thought the retail price was increased, but I doubt that very much. I just think it was an honest mistake. I've experienced many of the same problems other bidders here talk about, so I know you are not just making it all up. I also know, however, what really happened that caused all of this other stuff to happen.
Bottom line: DealDash unexpectedly had far more customers than their few employees could handle; and the increased number of auctions caused computer giltches that will soon be fixed.
If you really want the penny-auction site to get better, why don't you send them your ideas for improvement. DealDash listens and if you have good ideas they will implement them.
The idea that DealDash would target certain customers, lock them out, and make it impossible for you to win is absurd, ridiculous! With a million customers, they do not have time to do that even if they wanted to.
I don't know about you, but I am sticking around because I know DealDash is working hard to fix the problems, which are only temporary. They are only going to get better. The best is yet to come, and I do not want to miss it! Screen name: SorryMyTurn
P.S. I am the sixth born from a family of 14, so I have a lot of Christmas shopping to do.