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PostPosted: Sat Nov 03, 2012 8:35 am 
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I notice a lot of new "people" on DealDash (which is good and probably legit) but there seems to be some unusual bidding going on which doesn't make any sense to me. auction for 600 bids new person first seen four hours ago is bidding on two 600 bid auctions he has spent 220 or so bids on one and over 1000 on another and continues to bid. Even if he were to BIN at the jacked up .60 a bid price and gets his bids back he is still losing an absorbent amount of money as you can currently buy bids on sale for .18 or .17 cents.

Any logic that I'm missing on this?


Last edited by CappyHow29 on Sat Nov 03, 2012 8:40 am, edited 1 time in total.

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PostPosted: Sat Nov 03, 2012 8:40 am 
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sorry It should read "Bots Starting on DealDash?" Also another guy on there has spent 20,000 bids in the month he's been on and hasn't won a thing - up to 16200 bids on the new 13.3 inch mac book, crazy. BTW the guy in my first post is up to 1300 bids on the 600 bid auction and isn't slowing down.


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PostPosted: Tue Nov 06, 2012 12:48 pm 
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I too have noticed it big time. I even sent and email to customer service notifying them of specific issues and of course they denied, denied, denied. I have notice some very strange things going on lately. I know that people are using multiple accounts and BOTS. DD is really not taking these issues seriously enough. They also have had multiple web issues and down time lately with some problems. Some auctions have taken 2 bids at once when the bid button was hit only once. One day got double tapped numerous times and I have yet to hear back from customer service regarding it. I also have put in bids to bidbuddy with the first bid going through and the rest of my bids getting kicked out. I see the same people bidding on every single auction all day long. I monitored the auctions for a 24 hour period one day and noticed a lot of unsavvory things going on that made no sense.

What all have y'all noticed going on lately?


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PostPosted: Wed Nov 07, 2012 12:23 am 
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The only thing I noticed is that DealDash has gotten a lot more customers, so the competition is stronger and the prices have gone up. I do not bid with filthy rich bidders (because they will out-bid you every time) or crazy bidders (because they always bid beyond the value of the product up for auction). Before I found DealDash, I lost lots of money on other penny-auction sites. DealDash is, however, the most fair and honest penny-auction site I found because you could win more than you lose (if you know what you're doing). To win consistently, you must follow my "Seven Habits of Smart Bidders." You can read that on "How to Bid Smart on DealDash," and you could also read "DealDash Review" on Squidoo. You can make money by creating lenses on Squidoo about things you know about. I wrote about DealDash and flowers because that's something I know about, but I have not yet figured out how to get the ads posted to make money. I'll have to study that some more. Screen name: SorryMyTurn


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PostPosted: Wed Nov 07, 2012 9:06 pm 
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I to have enjoyed DD more then most other sites, the only other complaint I would have is the fact that two of the items I was supposed to receive in October around the 15th still haven't shown up and they won't get back to me with tracking numbers.


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PostPosted: Thu Nov 08, 2012 12:03 am 
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If you go to your dashboard and click on items won, you can find the tracking number for each item won. If you click on the tracking number, it will tell you when the item should arrive.
Barbara, Screen Name: SorryMyTurn


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PostPosted: Sat Nov 10, 2012 3:44 am 
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Thanks SorryItsMyTurn, thats not a real tracking # though, and like I said the item was supposed to be received by Oct 15 according to that page, but DealDash support most monitor the forums about them because I got an email at like 2 am that night I posted about delivery issues saying sorry for the problems and that the item hasn't even shipped yet.

Another weird thing happened 3 times tonight on different auctions on DealDash. I'm watching 2 bids go at it for at least 5 mins so I figure I will throw 100 bids on the item. Something I often do when the item is higher then the average sell price. Well low and behold instantaneously a new bidder bids within 2 seconds after me. (Coincidence?) Happened 3 separate auctions all different bidders all like I said instantly after. And I retracted my bid buddy and the person didn't bid again on one. The others I didn't really pay much attention. That auction the person was the very first bidder also but didn't bid again until that very moment. I think maybe they are starting to use bots to ensure items go for higher amounts and to make sure people are spending plenty of bids. Maybe I'm wrong but something seems fishy lately.


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PostPosted: Sat Nov 10, 2012 7:05 am 
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I am sorry to hear that. Sometimes people do not send their messages concerning technical problems to the right place. Some customers send their complaints to the DD webpage and that's not the right place, but I do not know where you sent your questions or concerns about the delayed delivery problems. If you go to the bottom of the home page, you will see an item called "Support Team" and if you click on that, and send your message concerning delivery problems there, they will respond within 48 hours.
Bots to drive the prices up???? No, I do not think so. DD got has a reputation of being a fair and honest penny-auction site for a reason. If DD were doing that bot thing, nothing would go for dirt cheap and there are plenty of auctions that are still going for ridiculously low prices. Just today, I was looking at winning amounts in one of those locked-out lists (only one per household) and I was so surprised to see that one bidder got so lucky they won for only one penny. I think it was a keurig coffee pot, if I remember right. A lot of times it is simply a matter of bidding in the right auction at the right time. If another bidder jumped in to bid at the same time you did, it might be more likely that you ticked somebody off, and they were watching for an opportunity to get even. Before you learned how to use BidBuddy, as a new bidder, if you used to cast single bids and cut the clock (causing another bidder to lose free bids) there might be another customer who wanted to get even. Some bidders get pretty upset if you ever cut their time on the cIock or if you won an item they wanted to get, I know some bidders get very vindictive and try to watch for an opportunity to get even whenever they see your screen name come up. It rarely happens, but that is why it is so important to always be courteous to other bidders. The way you can tell is whether or not it is the same screen name that pops into every single one of your auctions. Most likely, however, it was pure coincidence because DD does have 1 million customers. It is part strategy and part luck and I think we all go through both winning streaks and losing streaks. If I start going through a losing streak, I will just stop bidding for a while and come back later. That usually works. I hope this helps and I hope you are able to get all of your issues resolved. Happy bidding & good luck!
SorryMyTurn


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PostPosted: Sat Nov 10, 2012 7:23 am 
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It is good that you are setting some limits for yourself based on good common sense.
Yes, you will always see some really strange bidding by some customers who fail to set realistic limits, and it is smart to avoid getting into the same auctions with them.
Perhaps those bidders simply lack common sense or they might be addicted to bidding and lost control over their addiction.
I try not to bid in the same auctions with two kinds of bidders:
1. Filthy rich bidders who can buy so many bids that they will outbid other bidders every time and
2. Crazy bidders who consistently bid way beyond the value of the product they are bidding on.
It sounds like you are a smart bidder, so you should do pretty good.
SorryMyTurn


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PostPosted: Thu Nov 15, 2012 10:25 pm 
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Look up Slinkygirl on Dealdash and look at the huge bids she places on auctions. She won a macbook pro which in total ended up costing her $2,995. Is someone that stupid? I doubt it. Every day there are hundreds of brand new bidders, and now their customer service doesnt even respond. I have also been in too many auctions where there are 4 of us bidding, and as soon as I stop bidding, so do another 2, AT SAME TIME? Seriously? This had happened over 10 times. That is NOT coincidence.


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PostPosted: Thu Nov 15, 2012 10:49 pm 
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I used to place 25 or 50 or 100 or 200, depending on what the auction item was and how difficult it was to win. I noticed, however, that many other bidders would choose to place similar units of 25, 50, 100 or 200 bids, too, and it was not strange at all to see three of us quit or run out of bids at the same time. Since I noticed that, however, I changed my bidding units to unusual or wierd numbers on purpose. Now I might bid 11, 26, 31, 41, 51 or 101. By bidding in wierd or odd numbers, I find that others do not quit at the same time and I win more. Sometimes just that one extra bid makes a difference.


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PostPosted: Fri Nov 16, 2012 6:13 pm 
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I agree with the additional accounts being used. They don't do anything about it. I even tried it myself. Used a different user name, different email, but same paypal account. I was able to log on with both accounts at the same time with 2 different laptops. I didn't bid on anything, but it was definitely possible. Yesterday, I was bidding on an auction for a Cuisanart toaster oven. I had placed bids in the bidbuddy from the beginning. When I got back home, I saw that there were 5 bidders bidding. I decided to back out and watch for awhile. Literally, the second I backed out (and no - it was not because I had 50, 100, etc. bids), everyone else backed out except for the person who won. Less then 50 seconds went by from when I cancelled the bidbuddy and the auction was over.


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PostPosted: Fri Nov 16, 2012 6:16 pm 
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SorryMyTurn - you seem to have a lot of advice to give and you want to sincerely sing DealDash's praises. How long do you think is a reasonable amount of time to wait for an item to arrive once it has been paid for? I have 9 gift cards that were won in October that still have not even shipped. They keep blaming it on their suppliers. I finally received the majority of my Amazon gift cards (I had a total of $2,150). They tried to blame that on the supplier too. I said that amazon doesn't have issues like that. They said the cards weren't coming from Amazon, that they were coming from SVM. Yet, every card that arrived was from Amazon. Hmmm.... Now they owe me (8) $50.00 Macy's gift cards. First I was told that a shipment would go out the week of the 23rd of October. Then I was told the week of November 5th. Apparently, 2 went out on Nov. 5th. I have not received them. The rest of them haven't shipped and they cannot give me a ship date. Instead they gave me 200 bids for the inconvenience. Big flipping deal!! I've been black-listed for being "too lucky". I cannot bid on any gift card, any Apple product or some big ticket items. I started bidding on an LG 55" tv. The DealDash BIN - $2,299. Amazon price - $1,164. My BIN (after I log in) - $2,499. Seriously, more then double the cost. There is absolutely no point for me to continue to want to use DealDash. I absolutely loved this site in the beginning. I reached the monthly limit within the first 3 weeks. Then I reached the 2nd monthly limit - 2 days into my next month. Then I was "yellow locked". I was told that if I have a huge losing streak that those items will eventually be opened back up. If I wanted to gamble like that, I would have gone to a casino.
Have you ever been locked out? If so, for how long. Other bidders who have won a ton more then me are still allowed to bid on giftcards. Example - user notstopp1ng has a total net profit on DealDash of $22,138.97. She is in the top 25 overall winners on DealDash. She has won 11 items in the last 6 days including gift cards. Doesn't quite seem right does it?


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PostPosted: Fri Nov 16, 2012 6:43 pm 
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Do you think it's just a coincidence that the bidder that won the Cuisanart Toaster Oven has a bidder bio that says "I love robots"?


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PostPosted: Fri Nov 16, 2012 8:10 pm 
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I did the same thing! I created a second account, and only changed me name by adding a 1, so instead of Xanexia, it was Xanexia1, same paypal, same laptop, etc. I didnt win anything (only bought smallest pack), but I had no problems bidding. Meanwhile i COULD have bought 1000 bids and would have been able to get 6 more <200 items and 3 more > 200 items.

Also, did you look up can123? They won a macbook pro for 1.20 with 20 bids. I NEVER even saw that auction open up. I was bidding on the other 2 macbooks, which are near 200.00 a piece and it is still going. Don't even try to tell me that it was a beginner auction. I think they did that so people could see "Oh wow, you can win a MacBook for $1.20.


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PostPosted: Fri Nov 16, 2012 8:18 pm 
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That is a very low amount. I'm sure that they let the occasional new user win something for very cheap. This gets them hooked and they tell all their friends. I was watching a 60" tv the other day. I came back and a lady had won it for $24.40. I thought that was a great deal. I have won a couple of auctions with very little bids, but it is rare. I won an iMac for $53.00 and 240 bids. I actually won 2 iMacs in less then an hour. I was trying to win one for my sister. I had 2 auctions going in hopes to win 1. After I won the first, I went to bed. Woke up in the morning and found out I won the other one. Then I was locked out.


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PostPosted: Fri Nov 16, 2012 8:36 pm 
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How come I couldnt even see the auction? I was watching all the MacBook auctions. I am beginning to think that when they see a veteran on there, they set up bots so either we dont win, or we spend a ton of money.

Anyhow, after they charged my paypal for 3 bid packs because their site claimed the orders did go through, they finally came back and credited me 1800 bids. Excuse me, but if I wanted 2700 bids, I would have bought 2700 bids, I only wanted 900, and I wanted a refund for the 2 bad charges. No response. Spoke with my attorney friend and was told that is illegal. He is going to be going through all my charges and is going to invesigate the site, because they are known to have shady practices. I am currently bidding on a camera in hopes of getting back the 320 i was overcharged, but as usual 2 brand new bidders have been bidding against me ALL night, and I am almost out of bids. After this auction, I am done with this site (well, bidding on it anyhow) But I WILL not allow them to get away with scamming people, you can be sure of that. My friend's hubby is the attorney, so it isn't like it will cost me much to have him look into it.


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PostPosted: Fri Nov 16, 2012 9:23 pm 
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File a complaint with the BBB. Although, if you already spent the bids, you don't have much of a complaint. Best of luck to you.


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PostPosted: Fri Nov 16, 2012 9:36 pm 
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I don't really expect to get my $$ back or anything, but I don't want this company to keep making money scamming honest people. If I can stop that, then it is worth it.


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PostPosted: Fri Nov 16, 2012 9:51 pm 
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They are just like a casino. They want new people coming in all the time, blowing their money and then leaving. If you win too much, just like with a Casino, they will limit your winning or ask you to leave. They only care about the bottom line. I think that they have gotten too huge to really care about long term ratings at this point. They have close to 1,000,000 users (so I've heard). They have too many customers right now to effectively deal with anything. Shipments are backed up. People are being billed too much. The reward timer at the bottom isn't working right. Win you bid once, sometimes it bids 2/3 times for you. The server repeatedly has issues. The list goes on and on. I give it 3 months tops and things will start to die down. After all, it is Christmas shopping time.


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PostPosted: Fri Nov 16, 2012 10:05 pm 
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I read a bunch of reviews online whereas Dealdash is being accused of using bots. They used to claim they had a 3rd party monitoring system. Well, apparantly, they no longer do and now a lot of people are questioning their honesty.

I think they USED to be a good and honest site, but I don't think so anymore. I truly believe they are using bots as new bidders. Take a look at the auction I am in. (Dealdash name :Xanexia) you will see that 2 new people who just joined yesterday have been in the auction the whole time. It has been going between me and the other 2 all night now. Are you going to tell me that a brand new bidder is going to buy 5000 bids and throw them ALL on one auction?


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PostPosted: Fri Nov 16, 2012 10:13 pm 
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And I GUARANTEE as soon as my bids run out, one of the others will drop and someone will win.....just watch!


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 Post subject: Re: Reality check
PostPosted: Sat Nov 17, 2012 1:25 am 
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Have I ever reached my maximum bids and gotten locked out? You bettcha, more than once. The first time I did not yet know they had win limits. Once I learned what those win limits were, I tried not to go over, but when I did, I had no problem with it. Why? Because I think the win limits are fair, and help to control greedy little power bidders like me and you. Win limits help to give everybody a better chance to win. Why should a handful of us get more than our fair share, while others get nothing? One bidder had the audacity to complain that he got locked out after winning three or four laptop computers in one month. Really? How many laptop computers does one household need, anyway? It is against the DealDash Terms of Agreement to win stuff to resell (for more money) elsewhere.
I became a DealDash customer in February 2012 and I won more than 200 auctions. I am now on level 31, so I have done pretty well, but I never won a laptop, a keurig coffee pot or an iPad yet. I try to avoid bidding on hot items like that because that is where all the power bidders go, and I am not rich enough to go head-to-head with the power bidders who have endless bids. In fact, I have a list of 64 other bidders I will not bid in the same auction with because I already know from watching them that they will probably win. Strategy, man, strategy!
Perhaps what counts most is not how many bids you have, but how many bids you waste in the wrong auctions. Most of the time, however, it is simplly a matter of being lucky enough to be in the right auctions at the right time.
It is possible, however, to put Lady Luck on our side by looking at patterns. If you take a look at the one-per-household list of winners who are locked out from bidding on certain items, you might see a pattern. For example, the best time to bid on a hot item might be right after it sells at a really high price. So many times, when a hot item sells extra high, the very next time it comes up for auction, it sells really low. Why? Perhaps everyone who was in the last auction lost so many bids, they do not dare take that chance again.
Some of you made statements here about how much you used to love DealDash, but not anymore. Do you have any idea what happened? As a retired newspaper reporter, I am naturally curious about everything and I know that whenever things change, they usually change for a very good reason.
When I first became a customer in February 2012, DealDash was a small business with about 250,000 customers. Now they have 1 million and counting.
When they were still a small business, they had surveys and they asked us from a customer's perspective how they could improve and what we wanted ... and we told them things like the "no jumper" auctions and they listened. Then DD gave us what we wanted. Whenever we customers get what we want, we respond. I told everybody -- family, friends, bored people in the grocery line and losers at the casinos. I bragged about all the wonderful stuff I won. Then BOOM! DealDash had a huge increase in customers in just a few months ... all because of my big mouth, your big mouth and the big mouths of oodles of happy customers. Yeah, the word spread very, very quickly, before they even had a chance to hire enough new employees to handle the increased workload. So for a while now, customer service could no longer be as good as it used to be. Then you all started to complain. In the meantime, the support team at DealDash are working marathon hours around the clock in a heroic effort to service us as well as they possibly can.
First, they went from offering 300 auctions per day to having more than 6,000 auctions per day ... and you wonder why shipping is taking longer now?
Then the CEO hired 35 new customer service reps, but that took time and it also takes time to train them in. The huge increase in daily auctions also created new technical problems. Yes, I experienced them, too, but I knew what happened and I knew DealDash would fix it as soon as possible.
That is why I am a loyal DealDash customer who plans to stick around? I know that the problems we are experiencing now are only temporary ... and the least we can do for a company that has done so much for us is to show a little patience and stand by them during this rough patch. I know they will soon return to providing the same outstanding customer service we experienced before.
I was surprised one customer complained he only got compensated with 200 free bids. I would be tickled pink if I got 200 free bids. I think that is more than generous.
Another customer complained about the retail cost. The reason I do not complain about the retail cost is because DealDash ships all items postage FREE. So if the retail is a little on the high side, so what. I save postage and I save gas from not having to drive to the store, so I figure it all comes out in the wash.
Another complained that he saw one retail price and then when he started bidding on the item, the retail price was changed to a higher retail price than before. That has NEVER happened to me, but I think I know what happened. The customer probably looked at the retail price of a similar item that had 8 or 16 G.B.s and then might have bid on the same item with 34 G.B.s that cost more. Perhaps the customer actually thought the retail price was increased, but I doubt that very much. I just think it was an honest mistake. I've experienced many of the same problems other bidders here talk about, so I know you are not just making it all up. I also know, however, what really happened that caused all of this other stuff to happen.
Bottom line: DealDash unexpectedly had far more customers than their few employees could handle; and the increased number of auctions caused computer giltches that will soon be fixed.
If you really want the penny-auction site to get better, why don't you send them your ideas for improvement. DealDash listens and if you have good ideas they will implement them.
The idea that DealDash would target certain customers, lock them out, and make it impossible for you to win is absurd, ridiculous! With a million customers, they do not have time to do that even if they wanted to.
I don't know about you, but I am sticking around because I know DealDash is working hard to fix the problems, which are only temporary. They are only going to get better. The best is yet to come, and I do not want to miss it! Screen name: SorryMyTurn
P.S. I am the sixth born from a family of 14, so I have a lot of Christmas shopping to do.


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PostPosted: Sat Nov 17, 2012 3:08 am 
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Those are honestly some of the worst excuses I have ever heard, sorry SorrymyTurn. First off, not sure how you know so much about inside information with Dealdash. However, here is my reply. Having too many customers to handle is a completely horrible excuse for a business. They asked people to tell their friends, they put pictures on Facebook...obviously they were doing a lot of advertising to reach 1 million customers. so the hiring and the training should have been put into place already! Any decent company should be prepared for that, PERIOD! They cannot expect to tell customers that they will be fixing things "soon" because they cannot deal with all the customers. That is horrible business practice. Many people are losing auctions, bids, AND money because of this. If their servers cannot handle it, then you SHUT DOWN the site until it is FIXED! You do not continue to rob your customers and then say "sorry for the inconvienience. As for it being against the rules to resell items on Dealdash, thousands of people do, and I don't see anyone being banned for it. Look up some bidders and you will see they have won 5 laptops 4 desktops, 3 ipads. Does dealdash believe they are keeping all these? Secondly, they should not be allowing duplicate accounts, which I KNOW THERE ARE! They say they don't, but they do nothing to stop it. Why is this? Because it makes them more MONEY! Once my bids run out on this auction I am in, which I of course won't win, but the other guy "determined" probably will. He has already won 6 computers in the past, so I have no doubt he is winning this to sell. I have already filed a complaint with BBB and Paypal. Dealdash no longer uses 3rd party monitoring...hmm, I wonder why? Anyhow, they have now officially lost me as a bidder, and thank goodness for Facebook that I can tell thousands of people to avoid this scam of a site.


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PostPosted: Sat Nov 17, 2012 4:34 am 
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cvb, You make a few good points and I have to agree with some of it, but I was not giving excuses. I was just stating facts. The reason they got so many customers so quickly is because they are a fair and honest site.
Perhaps you are correct in saying they should have planned ahead better for such a large increase in customers. But how in the world could they have predicted that would happen. It is unheard of for a company to grow that quickly. Some things are very unpredictable. Most businesses have their ups and downs. They learn by doing, especially when they are exploring areas where no company has gone before. DealDash is the oldest and longest-running penny-auction site in America. So they are learning by doing, and that takes courage, because they are going to make some mistakes. Most of the smartest business people in the world have made mistakes. Ask Donald Trump or Bill Gates. They learn by doing.
Perhaps they should have shut down while they fixed some of those technical problems, but sometimes when people are working on an operating system, they have to keep it going to see what's working and what isn't. Who knows?
If they would have shut down the site while they worked on solving all fo the technical issues, I bet they would have had even more complaints.
"You can please all of the people some of the time; and some of the people all of the time; but you can never please all of the people all of the time."
DealDash is compensating anybody with a legitimate complaint, so nobody is losing auctions, bids or money because of the technical issues.
Most of the people who claim they lost an auction when the system froze are people who did not know how to play yet. They are newbies who were casting single bids and BidBuddy simply beat them out.
I have seen one case where one household had two accounts. It was a husband and wife team, one was an engineer and the other one was an attorney. The husband had already won a keurig coffee pot and was locked out and the wife was bidding on anothr one and she was bragging about the guy she was married to (who already had the one-per-household). I reported it, but I was told they could not do anything about it if they have two different accounts on two different computers. I do not think it is very common because most people are honest and most people do not have more than one computer. If people do have more than one account on different computers, how could DealDash track that? How do you know some bidders have 5 laptops, 4 desktops and 3 ipads? I could not even win one of those. They are not easy to win. It is not against the terms of agreement for people to give winning auction items away for Christmas, so that is what I thought people were doing when they win the same auction more than once.
I guess there will always be some people who break all the rules, but to catch all those people might be impossible. If you have any ideas on what they could do about it, tell them. If you have a good idea how they could solve that problem, tell them.
How do you know DealDash no longer uses 3rd party monitoring (whatever that means)?
Why did you bid on this site in the first place if you do not like it? They have a guarantee, don't they? You must have had some successful wins or you would not still be here. I think I saw your screen name before in one of my auctions.
SorryMyTurn


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PostPosted: Sat Nov 17, 2012 5:21 am 
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You are absolutely ridiculous with some of the excuses you are making up for them. They are making millions! And I don't know about you, but I don't spend $1,200 extra on postage and gas. We are not talking about a tiny mark-up. We are talking about some of the BIN prices being double the actual retail price.

I was not referring to the weekly or monthly limits. I have been locked out of every single gift card auction and every apple product indefinitely. It is absolutely retarded that I have to lose lots of money to DealDash in order to have these items available to me again. I have very good strategies and I watch a ton more auctions then I actually bid on. I thought the whole point was to get a good "deal". Not to be punished for being smart and winning. I have increased BIN prices, by as much as $500 on some items. So, what good are 200 bids? I can only win 1 auction under $200 and 1 over $200 per week. My heart is truly bleeding for this poor, helpless company.


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PostPosted: Sat Nov 17, 2012 5:34 am 
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Sorry, I know some people have won 5 laptops, 4 desktops, etc, because I read their winning history. It shows it right there. And, i think the statement that most people are honest is very naive. Granted, I give you kudos for thinking that about people, but history has proven this is not true. It is quite easy to monitor if someone has duplicate accounts.. For instance, if their paypal or credit card are already linked to a Dealdash account. If duplicate accounts have the same IP address. If duplicate accounts have the same mailing address....Now, I guess people can go out and get multiple computers, and multiple paypal accounts, and multiple credit cards, and I guess even multiple shipping addresses, but I think it would cut down the dup accounts by A LOT.
Dealdash did not take down its server because they didnt want complaints, they left it up because they didnt want to lose any money. That is poor performance. Also, ask ANY IT person, it is very difficult to fix server errors when people are logged onto it.
Where are you getting this info that dealdash is compensating people who have a legitimate complaint? Who are the people telling you this? Or is it Dealdash telling you this? I have sent them about 22 emails, and the only time they send me an email is when I put in a dispute in Paypal because Paypal contacted them.

I bid on this site because I used to like it. I have been with them since 2010 and have not any really complaints until lately. I have had some successful wins, and I have had losses. I didn't mind the losses as it seemed the site was legitimate. But in the past 2 weeks everything has changed. It is not the same site, not even close! I know Dealdash does not use 3rd party monitoring anymore because I did research into it. I don't throw out accusations without having proof and knowledge to back it up.

Also, I would really like to meet these people that are giving away $2000 laptops for Christmas.

As for telling Dealdash how to stop scammers, if they dont have protocals or people in place to do this, then they are a bad company. They are making so much money they can afford to hire people and buy a program for it. I am guessing they wont do this because then auctions wouldnt go so high and they would lose money.

I have spent over $14,000.00 in the last fews years. I would say $11,000 of it was legitimate. But with these double/triple billings without refunds only bid credits, and bots, scammers, I estimated I have been scammed out of about $3,000.00. Dealdash needs to make good on this to me, or I will continue with my complaints and actions towards them. Even if they weren't trying to scam, due to their "server" issues, I have lost this amount of money. I have sent emails after emails about this and gotten NO response. Because of this, I filed a complaint with the NY BBB, and I have emailed a report to Paypal. I am hoping they will do right by me, and refund me back some of the money their "errors" have cost me. And I don't want the money in bids, I was a REFUND! Obviously their site is running incorrectly, so why would I want bids to keep going there? I am at 0 bids now, and I will stay that way. I was hoping in the last few weeks they would fix it all, but they haven't, so now I am done. And I am not walking away peacefullly.......


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PostPosted: Sun Nov 18, 2012 12:30 am 
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Joined: Sun Sep 16, 2012 1:26 am
Posts: 10
I Agree that it has been just the last couple weeks. As far as the business growing faster then they could have anticipated, I would have to agree. It happens all the time in business (usually at the startup of one or of a new product that everyone has decided they can't live without), clearly there number base has more then double in the last couple weeks just look at the data on here. I am sure they are getting at least double the emails also. Trust me I was the first person to win the portable hot tub and it was due to arrive Oct 15 - still haven't got it and still they haven't gotten me a tracking number. I am frustrated and a little gun shy all of the sudden but all in all I have had a great experience with dealdash and am going to try to be patient in hopes that things are going to improve. Really that's the only option we have right now. I guess I have never seen anything saying you can't sell products you've won either. that "law" is illegal if it even says that. Once a product belongs to you, you have the right to do with it as you please.


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PostPosted: Sun Nov 18, 2012 11:17 am 
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Joined: Fri Nov 25, 2011 8:23 pm
Posts: 7
I have to agree with you guys, the bots are getting massive and obvious.


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PostPosted: Sun Nov 18, 2012 1:20 pm 
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Joined: Wed Feb 08, 2012 10:41 am
Posts: 17
CappyHow29, Thank you for showing some understanding.
That Sandy storm did not help matters, either. I heard reports that one of the subways was flooded, and not all the employees were able to get to work at a time when they were needed most.
I am just so grateful that I was not in that mess.
DealDash sent out a letter to everyone expressing regret for not being able to provide the kind of customer service they know we all deserve. Luckily, it is only a temporary situation. They hired 35 new customer service reps so they will soon be able to continue to provide the same outstanding customer service they always did before.
I think this "rough patch" has probably been far more difficult on brand new customers who did not yet have a history with this business. I have been with them long enough to know they are fair and honest and will make things right for all customers who have a legitimate complaint, so I did not worry. I am 100 percent sure they will make things right for everyone. If I did not truly believe that, I would tell you so. In fact, DealDash has already reembursed my missing 200 bids. I am sure they will be getting back to everyone shortly.
Thanks to everyone with a heart big enough to hold some understanding and patience and may it come back to you 10-fold when you need it in return. If I see CappyHow29 in one of my auctions, I might just bow out and let her win just for being so nice. My mother often said, "You reap what you sow."


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PostPosted: Sun Nov 18, 2012 1:35 pm 
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Joined: Wed Feb 08, 2012 10:41 am
Posts: 17
ForestGump, I have seen you all over DealDash and I know you have won plenty of auctions, too. You have been with DealDash long enough to know they are a fair and honest business.
With 1 million customers, believe me, DealDash does NOT need bots. Customers themselves are pushing the bidding up high enough. The only bot is BidBuddy, and any experienced bidder should be smart enough to place all of their bids in the automated bidding system.


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PostPosted: Sun Nov 18, 2012 7:50 pm 
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Joined: Fri Sep 07, 2012 3:43 pm
Posts: 129
SorryMyturn, you may be a very nice person and I could be totally wrong when I say this, but I am almost conviced that you work for Dealdash, otherwise why would you be making such excuses for them.

As for the letter they sent out, WHAT letter? I did not receive one.
Secondly, how do you know they hired 35 more employees? How do you know they couldn't get to work? Also, the subway is not the only means of transportation in NYC.

I cannot see a reason why you would continue to make excuse after excuse for his site unless they are giving you kickbacks or you work for them.

Like, I said, if I am wrong I apologize, but I really don't think I am.


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PostPosted: Sun Nov 18, 2012 11:20 pm 
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Joined: Mon Apr 09, 2012 4:34 am
Posts: 1
Appreciate what every one has to say I have been using deal dash for 13 months. I've been locked out a few times and I've taken some big losses. I have always had quick & courteous responses when I've had to contact customer service. I get my stuff quickly --usually within a week. I've been pretty happy with them -- until lately.

The number of new users is overwhelming, their bidding manners lacking. I have been jumped by so many of them. They seem to think that if the jump on every single bid they'll win more quickly I guess. I can't seem to help myself. When one of them is jumping on every new bid so only they are getting the benefit of the clock, I jump right back on them. Sometimes I have had to play jump for 100+ bids and I do it until they finally understand that if they cut off my clock I will cut off theirs. It's funny actually to watch them finally "get it". They jump everyone else but restrain themselves when it is my turn. I resorted to this after discovering my bid buddy on a mini-ipad auction still had not activated at $3.21. The problem was all the jumping -- the computer never got to me because someone was always jumping someone. If I hadn't checked I could have been locked out with new $5.00 rule.

While the mass influx of new bidders (or bots as the case may be) is certainly annoying and making it more difficult to win, it is the huge markups in retail/BIN price that is putting the chill on my bidding. I initially thought well they don't charge for shipping, often waive the auction prices and seem to always have a reduced bid price -- so I gave them so slack. The markups that I've noticed though are so far beyond the retail price that it makes BIN less of an alternative Or safety valve. I stayed in an auction with a newbie beyond where I should have and wanted to BIN. The BIN price was $699 -- the average retail price $425. Pretty hard to consider that a deal. I now check out the BIN price before I get into any high ticket item auctions to see if I can live with the BIN price. Lately the answer has more often been to walk away. I'm sorry to feel this way because I liked DD a lot. I have been burned by a penny auction site -- they disappear and leave you holding just paper wins and keep all the bid money. I've always found DD to be honest (as best I can tell).


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PostPosted: Mon Nov 19, 2012 3:30 pm 
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Joined: Sun Sep 16, 2012 1:26 am
Posts: 10
Waiting 3 hours now for the bids I purchased, that should be an automated process, 45 mins - OK i guess so since you did say it may take that long, 3 hours come on, luckily I wasn't bidding on anything. Stuff like this could cost someone a lot of time and money as they could have already bid thousands on something and ran out. SorryMyTurn - call your friend and get this resolved please. (just Kidding)


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PostPosted: Mon Nov 19, 2012 4:53 pm 
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Joined: Wed Feb 08, 2012 10:41 am
Posts: 17
CappyHow29,
Most of the time the bids will show up right away or take up to 45 minutes. When this happened to me, however, due to a system failure, I waited about 3 or 4 days to get my bids back. It takes longer if customer service has to fix it. Some methods of payment are more likely to cause a system error than others. You are right. If someone has thousands of bids in an auction when they run out of bids and this happens, it might cost them a possible win. For this reason, it would be a good idea for customers who want to continue bidding to plan ahead and buy bids early. I decided to give DD a little more time to fix everything before bidding again. I know they will and I know they will compensate everyone for any legitimate complaint. I know this is just temporary. I'm sorry I do not have a phone number to call, but I will forward your message directly to the guy in charge of customer service. I hope this helps and you hear from them soon.


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 Post subject: Re: Problem now solved
PostPosted: Tue Nov 20, 2012 4:20 am 
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Joined: Wed Feb 08, 2012 10:41 am
Posts: 17
CappyHow29,
I have already received word from my contact that your missing bids have already been put into your account and your problem is now solved. I was also informed that the system failure that caused the problem in the first place has also now been fixed.
I knew DD would come through for you. I knew it was just a temporary situation! You just needed to be patient and give them a little time to recover and catch up.
The road looks smooth ahead.


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PostPosted: Tue Nov 20, 2012 4:30 am 
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Joined: Fri Sep 07, 2012 3:43 pm
Posts: 129
Cmon now! First off, who is this "contact" of yours Sorrymyturn, and what kind of business would discuss someone else's account with you? The more and more you post, the more and more shadier it all sounds. Either you work for them or they will just give out information about anyone, and that is REALLY shady!
They are so overwhelmed that they cannot respond to emails, however, they always seem to get right back to you.
Even if you aren't working for them, then they are giving you insider information and favoratism, another shady practice.
Third, why are you trying to convince people to stay? Why would you want the competition? All you seem to do is make up these excuses for a site that is making obvious unethical practices.
I really hope I am not the only one seeing this...


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PostPosted: Sun Dec 02, 2012 10:02 am 
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Joined: Tue Nov 06, 2012 12:43 pm
Posts: 13
SorryMyTurn, you have done nothing but make excuses for DD. I too think you work for them since you claim to have contacts. Like I said before, I have watched these auctions for hours and hours and I can assure you something is not Kosher with DD lately. Since my last post it has gotten even worse. While I agree with you that there are a lot more bidders than ever because of their cheap bid packs and advertising, it is not on the up and up. The so called "maintenance" that has been occuring has been ridiculous and non-stop. Now stuff isn't shipping. I have had to contact them several times regarding my items. And finally after 2 wks of no replies I get the ole, "we have new supplier yadda yadda yadda." And then I receive an email that one of my items is no longer available, so I can choose to get bids or a alternative item. Now I'm still waiting on 3 items and I'm not feeling good about them. I have a feeling I will no receive them. Also, have y'all notice the new CRAP that they have up for auction? Who wants this garbage? They used to have great stuff. If this is their new supplier then I'm not interested. The nasty bidders that have suddenly showed up have doubled. Newbies with crazy winning streaks. Right now stuff is going so high you can't even win anything. I am sitting back for a while until after Christmas to see if all this dies down. I have recently lost too much money and it is not as fun as it used to be. Things at DD are VERY shady to say the least.


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PostPosted: Sun Dec 02, 2012 11:59 pm 
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Joined: Fri Sep 07, 2012 3:43 pm
Posts: 129
You realize their "old" supplier was Amazon, right? I would like to know what supplier could be better! Either Amazon won't deal with them because they find the site shady, or they have switched to a crappier supplier, or are just making excuses. I won the Adobe Elements 11, they send me a disc that was from a bundle deal. It even says right on the package" Not for sale, included in OEM bundle" Isn't that a crock of crapola? I cant even use it. They never sent me the Asus tablet I paid BIN price for, so I am disputing it on Paypal, I never received my 2 nanos I won, and still show a Wii Bundle I won in September as "preparing shipment". I never received refunds for the double and triple billings... another dispute I have on Paypal. I DID file a complaint with the BBB, and received an email that they were opening a case against them. I will keep you posted!


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PostPosted: Mon Dec 03, 2012 12:00 am 
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Joined: Fri Sep 07, 2012 3:43 pm
Posts: 129
DealDash owes me over $3000, and if they dont fix it or give me my refunds soon, I WILL be showing up in their NY office (only 30 mins from me) with my lawyer!


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PostPosted: Mon Dec 03, 2012 4:06 pm 
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Joined: Tue Nov 06, 2012 12:43 pm
Posts: 13
Check out this new site I just found out about.

www.dealdashelite.com

Just received yet another email regarding an item that is no long in stock. Well, that isn't true. The real reason is that they are using a different supplier and their new supplier doesn't have some of the items. BTW, I did know Amazon was their previous supplier, and I loved it. I have one more item that I am waiting for and I am nervously waiting for that dreaded email that it is no longer in stock. All 3 of the items they have not fulfilled were Christmas gifts. I also won these items for almost nothing so buying them elsewhere is not an option for me. I've really been watching these auctions again day after day.....still shady and I know they are bots and duplicate accounts. Have you noticed how high the auctions are going now too? Things you could get for mere pennies are taking forever to end. The cost of these crap items they now have are selling at astronomical prices.

I hope you get your money back. I would be so ***. Let me know how things work out. Check out that dealdashelite and tell me what you think.


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PostPosted: Mon Dec 03, 2012 9:19 pm 
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Joined: Fri Sep 07, 2012 3:43 pm
Posts: 129
I just got an email from them about an item being out of stock and to choose a replacement. I told them none of the options were acceptable, lets see what they come back with.


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